Refund policy

Return & Refund Policy – Shazia Nazia

We handcraft each ladies embroidered suit piece by piece with love and care. As these are unique, made-to-order or limited-edition items, our policy prioritizes quality assurance while protecting both you and us.

No Returns or Exchanges for Change of Mind Due to the custom/hand-embroidered nature of our products:

  • No returns, exchanges, or refunds for reasons like change of mind, size/fit preferences, color variations (due to screens/lighting/photography), personal taste, or any non-quality issues.
  • All sales are final for unused/unworn items in perfect condition.

Damages, Defects, Wrong Item, or Manufacturing Flaws We inspect every piece thoroughly before shipping. If your embroidered suit arrives:

  • Damaged (e.g., transit issue),
  • Defective (manufacturing flaw not shown in photos),
  • Wrong item (not what you ordered), or
  • Significantly different from the listing description/photos,

Please follow this process:

  • Inspect immediately upon delivery.
  • Contact us within 48 hours of receiving your order at +923404648124.
  • Mandatory requirement: Provide a continuous, uncut unboxing/open-box video showing:
    • The sealed/undamaged parcel from all sides (including labels/waybill).
    • The full opening process.
    • The suit being revealed, unfolded, and inspected in real-time (close-ups of any claimed issue).
  • Attach clear photos of the problem area(s).

Without a clear unboxing video, we regret we cannot process claims, as it helps verify issues fairly (common practice for embroidered clothing sellers in Pakistan). If the claim is verified:

  • We will offer a replacement (preferred, if stock allows) or full refund to your original payment method.
  • We will cover return shipping costs for approved cases.

Non-Returnable / Non-Refundable Items

  • All embroidered suits (hand-embroidered, stitched, or unstitched custom pieces).
  • Sale/final sale items.
  • Any item altered/customized per your request.
  • Items returned without original tags/packaging or in used/worn condition.

Refunds (Only for Approved Defect Cases)

  • Processed to original payment method within 7–10 business days after we receive and inspect the returned item.
  • Allow extra time (up to 15 business days total) for your bank/card to reflect it.
  • Shipping/handling fees are non-refundable.

Order Cancellation

  • Cancel before we start processing/embroidery (usually within 24 hours of order). Email us immediately.
  • Once embroidery/production begins or item ships, no cancellations.

Important Notes

  • Color/texture may vary slightly due to fabric dyeing, lighting, or screen differences—this is normal and not a defect.
  • We follow Pakistani consumer protection laws (e.g., provincial acts), ensuring remedies for genuine defective, damaged, or misrepresented goods.
  • As a small solo business, your understanding helps us continue offering unique hand-embroidered designs!

Questions? Reach out anytime at shazianaziaa@gmail.com.

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